Consulting Services
Consulting and Mentoring Services are specifically designed to help moving companies, whether small or large, transition from having little or no international experience to becoming globally recognized international service providers. His services cover a comprehensive range of strategies, from the initial stages of entering international markets to establishing long-term success. Key offerings include:
Global Expansion & Market Entry Strategy
- Taking Companies from Local to Global: Helping moving companies with little or no international experience navigate the complex world of global relocations and establish a strong international presence.
- Local Market Analysis: Identifying opportunities in target global markets, assessing competition, and advising on market entry strategies to ensure a successful expansion.
- Building a Global Supply Chain: Establishing efficient and cost-effective global logistics networks, from international shipping routes to strategic partnerships with overseas suppliers.
Training & Development for Staff
- Training Production & Office Staff: Providing in-depth training for both operational and administrative teams to ensure they understand the intricacies of international moves, customer service standards, and regulatory compliance.
- Identifying & Developing Talent: Helping businesses identify top-tier talent and develop in-house expertise, from international relocation consultants to logistics coordinators.
- Sales Development: Training sales teams on how to sell international moving services, including how to effectively market to both corporate clients and individual consumers moving overseas.
Licensing & Certification
- Obtaining Necessary Licenses & Certifications: Guiding companies through the process of obtaining the necessary permits, certifications, and accreditations required for international moving.
- Supporting companies in obtaining appropriate levels of certification, elevating their credibility and opening doors to global business opportunities.
Pricing & Costing Strategies
- Costing & Pricing International Services: Advising on how to competitively price international moving services while maintaining profitability, considering various international factors such as shipping costs, customs duties, and currency exchange rates.
- Building Transparent Costing Models: Helping businesses create cost structures that ensure profitability while offering competitive rates in the global marketplace.
Association Memberships & Industry Networking
- Association Membership Guidance: Assisting companies in joining international moving associations and networks, such as the International Association of Movers (IAM), to increase credibility and access valuable industry resources.
- Global Networking: Facilitating connections with key industry players, from freight forwarders to relocation consultants, to create a strong global network that supports business growth and expansion.
Vendor & Partnership Management
- Vendor Management & Partner Selection: Helping companies identify reliable vendors and partners around the world, from moving equipment suppliers to overseas agents, ensuring a seamless operation.
- Global Partnerships: Establishing strategic partnerships with global carriers, packing material suppliers, and other stakeholders in the moving and logistics ecosystem.
Data Protection & Privacy Protocols
- Developing Data Protection Protocols: Advising on how to safeguard customer data in compliance with global privacy regulations, such as GDPR, while handling sensitive moving and relocation information.
- Cybersecurity for Global Operations: Providing strategies for secure communication and data management, essential for managing international client information and coordinating global moves.
Operational Systems & Efficiency
- Streamlining Operations: Creating or refining operational systems to ensure a smooth and efficient international moving process, from inventory management to documentation handling.
- Technology Integration: Advising on the integration of cutting-edge technology, such as move tracking software and automated customer service tools, to improve service quality and operational efficiency.
Mentoring & Leadership Development
- Mentoring for Senior Management: One-on-one mentoring for business owners, CEOs, and senior executives to refine their leadership skills, navigate complex international markets, and make strategic decisions that align with global business objectives.
- Building a Strong Leadership Team: Providing guidance on assembling an effective leadership team with experience and skills in managing international operations, local offices, and multicultural teams.
Sales & Marketing for Global Expansion
- Sales Development: Helping moving companies refine their sales strategy to attract both corporate clients and individuals who need international moving services. This includes understanding customer needs, offering tailored packages, and maximizing conversion rates.
- Global Marketing Strategy: Advising on how to market internationally, including building a global brand presence, digital marketing strategies, and leveraging international advertising platforms.
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John Roller
Principal Author of the World’s First International Movers Certification | 54 Years in the Moving Industry
John M. Roller is a seasoned professional with over 54 years of experience in the international moving industry. Renowned for his leadership and innovation, John is the principal author of the Registered International Movers (RIM) Program, the world’s first certification for international movers. His pioneering work in the industry has helped to set global standards for excellence in the relocation and logistics sector.
Throughout his career, John has been instrumental in developing environmentally sustainable practices, notably creating recyclable packing materials that have significantly reduced the industry's environmental footprint. His contributions also include securing government approval for the use of corrugated lift vans, a crucial step in advancing international moving efficiency and safety.
John's expertise has been a guiding force for many in the industry, having trained hundreds of moving companies worldwide and personally assisted dozens of U.S.-based moving companies in gaining recognition as internationally accredited movers. His dedication to professional development and his role as a mentor to many within the industry has earned him a reputation as a key figure in shaping the modern landscape of international moving.
With a deep understanding of logistics, customer service, and regulatory requirements, John’s work continues to influence the future of global relocation, cementing his legacy as a trailblazer in the international moving field.
With his deep knowledge of international logistics, operations, and global business practices, International Transportation Consulting, LLC services empower moving companies to transform into internationally recognized, competitive players in the global relocation market. His comprehensive approach ensures that companies not only scale successfully but also maintain high standards of customer service, efficiency, and profitability.
Andy Roller
With over 15 years of experience in global logistics and international freight forwarding, Andy is a highly respected professional known for their expertise in pricing analysis, operations management, and international move coordination. Throughout their career, they have held key roles across the industry—from freight forwarder and international coordinator to operations manager and vendor relations leader—bringing a well-rounded and strategic perspective to every project.
Andy has managed complex international shipments across all major transportation modes, including ocean (FCL & LCL), air, and road (LTL & FCL), handling everything from household goods to project cargo. Their deep knowledge of customs documentation, international compliance standards, and logistics software (including PricePoint, MATT, Moveware, Movers Suite, and Odyssey) makes them a valuable asset to any logistics team.
Certified by FIDI EiM, Andy is also known for their advanced Excel skills and strong background in systems integration, training, and auditing. They have a proven track record of developing competitive pricing strategies, responding to RFPs and RFIs, and enhancing operational efficiency through process improvements and team training.
Colleagues describe Andy as a motivated, adaptable, and detail-oriented professional who thrives in dynamic environments and is always ready to contribute to the success of the team.